Refund policy

Returns, refunds or exchanges are only accepted if there is an issue with the item received. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. In all instances, please contact us at first. Keep in mind that live plants are real, and therefore not perfect or without flaw. There may be minor imperfections that will not warrant a return, refund or exchange.

To be eligible for a return, refund or exchange, your item must be in the same condition that you received it, and must not have been re-potted, fertilized, clipped or modified in any way. Non-plant items must also be in the same condition that you received them, unworn or unused, with tags, and in original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at providing us with photo evidence. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Missing packages

We are not responsible for lost/missing packages that are marked as successfully delivered by the carrier in question. However, if this occurs, please reach out to us and we will be happy to submit a claim on your behalf. Please allow time for the carrier to get back to us with a response. We always recommend filing a police report if this occurs. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges are only possible if the item is still in stock. Otherwise, a return will be processed.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.